Respond.io raises $62.5M and eyes acquisitions — how AI agents are reshaping customer service

Friends, I want to share news from the world of AI and startups:
Respond.io from Malaysia closed a $62.5M Series B (lead investor — Camber Partners). The platform, processing 2 billion messages per quarter, grew to $35M ARR with +169% YoY and a 30% margin.

In brief:
- AI agents automatically handle inquiries, qualify leads and close sales;
- Conversation‑volume pricing rather than per‑seat gives an edge for automation;
- With the new capital the company plans hires, organic growth and acquisitions in Europe and North America.

Why it matters: it’s an example of how specialised platforms win from messenger growth and AI training data.

Do you think infrastructure players can catch these niches through acquisitions?

#AI #startups #messaging #M&A