Amazon launches voice AI chat on product pages — real-time Q&A

Friends, I’d like to share an AI update: Amazon has rolled out “Join the chat,” a voice-enabled feature that answers product questions in real time.

According to TechCrunch, responses are generated by “AI-powered shopping experts” in a conversational style, adapting to follow-up questions and avoiding repetition.

Available via the app’s “Hear the highlights,” users can listen to a brief summary or ask questions by text or voice; audio plays while browsing.

The AI aggregates specs and reviews to deliver fast, actionable insights.

Why it matters: it speeds product selection and makes shopping feel like a conversation with an advisor.

How do you think voice AI will improve online shopping?

#AI #ecommerce #Amazon #voiceAI